Managed Service Plans
San Diego Computer Consulting® knows that one size does not fit all. Each of our customers have an individualized IT service plan that is designed specifically for their company to meet their specific requirements and budget. We promote our ability to design customized plans to meet the individuality of each of the companies we work with. Each service plan has different components to match each of our customer’s specific IT solutions.
Types Of Plans We Offer:
• Hybrid Managed Service Plans
• Managed Service Plans (Weekly/bi-monthly IT-Department Coverage)
• Managed Service Plans (Daily IT Department Coverage)
• Pre-paid discounted hours plans
For Small/Midsize Businesses
This plan is the most common plan that we offer. Under this plan, we provide a monthly hours/remote support service that covers your firm for both maintenance and support. On this plan, we come up with an agreed-upon amount of support hours that are discounted under a monthly contract. The hours are typically pooled and can be rolled forward so extra time can be allotted for projects and new equipment implementations. With the Hybrid Managed Plan, we provide both onsite and offsite support. Onsite support can come as scheduled maintenance and/or requested IT support.
Hybrid Managed Service Plans are designed to help firms keep costs relatively flat and manageable. Pooled hours are used for support and overages are only charged when all banked time is exhausted.
Features:
• Designed to keep costs relatively flat and predictable
• Monthly hours for on-site technical staff
• Hours can be pooled and rolled forward
• Typically has unlimited remote support
• Priority/emergency support included
For Medium Sized Business
This is a popular plan with many of our business partners. Under this plan, we offer flat rate service based on the number of computers and servers that you have. Under this plan, depending on your size, we assign a regular onsite technician for one day per week or every-other week. Onsite scheduling depends on the IT needs and requirements that each company has. Under this plan, we provide unlimited remote support and a pre-determined number of hours in which our technician goes to your office and does maintenance and preventative support. Also, while on premise, we handle any lower priority IT support activities that need to be addressed.
Under this plan, San Diego Computer Consulting® takes on the role of IT Department for all workstations, the network, server(s), and phones. We provide a full service solution that is budgetable and replaces the need to hire in-house. Managed serviced is typically used to replace the need for a part-time IT staff member.
Features:
• Regular Scheduled On-Premise Support
• Unlimited Remote Support
• Flat Rate Costs
• Cross-Trained Staff Members so there is no lapse in coverage
• Priority/emergency support included
For Larger Firms
Our Managed Service plans are typically used for larger firms where San Diego Computer Consulting® becomes the IT Department for the company we are supporting. This plan typically involves SDCC having a dedicated technician who is onsite more than one day per week. Under this plan, we do all technology implementations and cover all IT support for our customers. With our Managed Service plans, we are fully in charge of managing and maintaining all aspects of technology for a firm.
Managed Service plans include full remote support and a multi-day onsite coverage plan with a dedicated technician. Under this plan, we frequently provide a secondary technician so that there is cross-coverage during any vacation time.
With our Managed Servcie plans, San Diego Computer Consulting® takes the role of your IT Department including CTO and CIO services.
Features:
• Multiple Weekday, Scheduled On-Premise Support
• Unlimited Remote Support
• Flat Rate Costs
• Cross-Trained Staff Members so there is no lapse in coverage
• CTO/CIO Services
• Priority/emergency support included
Our prepaid hourly plan is an hours-based plan. We sell service hours based on a needs assessment. The pre-paid hours are sold at a discounted rate and are allotted in monthly blocks. Hours are used for remote and onsite IT Support. Hours can be used for projects, support, maintenance, and wiring. This plan is typically used for a customer that has most of its IT services already managed, but needs extra coverage for a variety of reasons. Our prepaid plans are commonly used by firms that have IT services out of another office – typically in another city. San Diego Computer Consulting® is brought in for support of a branch office in San Diego. We provide on-site and hands-on support when IT issues arise. This type of support is also good for projects and planning of IT upgrades and modifications. Hours are banked and can be used for new implementations.
Features:
• Monthly hours for on-site/remote technical staff
• Hours can be pooled and rolled forward
• Priority/emergency support included
• Extra time is billed as needed
• Priority/emergency support included
