Rackspace finally admitted that their email system was hacked by Ransomware.   

Their customers have been down for days and it has been a scramble.   We know all about this situation and it is very painful and disruptive.   San Diego Computer Consulting can help our desperate friends in the San Diego County area.  If you have been affected by this horrible outage and are desperate, you can call us and we can do our best to help.    

Mitigation is the name of the game!  The best way to deal with this type of situation is to move forward as fast as possible to mitigate and get email flowing.  You can export email that is in Outlook and then import that email into Office 365.  It is highly disruptive, but it will allow you to work and progress forward.    It is very unfortunate that we have to spend a great deal of time writing about ransomware and IT security in 2022.   Ransomware still to this day is rampant and hacking is at an all time high.

What is the best way to proceed in an email outage sitution?     MITIGATE, MITIGATE, MITIGATE!

GET EMAIL FLOWING

1. Make sure to let your most important customers know that they need to send email to an alternate address temporarily.
2. We will help you setup an OFFICE 365 Tenant immdiately
3. We will help you setup email accounts immeidately
4. We will forward your MX record immediately so you can recieve email

IMPORT HISTORICAL EMAIL WHEN YOU HAVE TIME.

When you are importing email, this can slow you down.  You may need to use Outlook via online while you import the historical email into Outlook.    This can be a very complicated and arduous process.   We at San Diego Computer Consulting can carefully guide and help you.

We have lived through this before at SDCC.  The magnitute of this at Rackspace is unimagionable.   Their total Exchange System was attacked and brought to its knees.   As to why there is no backup and standby solution, that is hard to answer considering they toute it is a 30million venture for them.   Nonetheless, the Exchange failure must be very extensive.   Assuming they are recovering their systems, their people are can only take so much time to hand hold each of their clients to get back on track with their email history, contacts, and calendars.     It is very important to understand that to move your data in Outlook is complicated.   

The export of email, calendar, contacts need to be carefully set and moved.   This is typically work that requires IT expertise and cannot be done without remote access and hands-on.  This is not the type of work we like to do in an emergency becuase of the desperate situation everyone is in.  But, we are empathetic to our fellow business people here in San Diego and we will do our best to help.   We have been in this sitatuion and we can offer our expertise to help.   This is not something you want to brave without expertise.

San Diego Computer Consulting is an expert in Exchange Email to Office 365.  We can move IMAP, POP, Exchange, Gmail, and all types of email over to Office 365 cloud exchange services. We have total expertise in moving all your email for carefully planned migration.

SDCC has moved over 150 domains and their email boxes over to Office 365. We have moved organizations from one to 200+ email boxes over in carefully planned migrations. Our secret is in-person review and interaction to ensure that all components are reviewed in detail.

The true success or failure of an email conversion is making sure that all the details are discovered and covered. Groups, aliases, secondary domains, forwarding, correct spelling, listening, and so many other items have to be reviewed before a successful email conversion. San Diego Computer Consulting has a large checklist that we review with each of our customers to make sure that no details are left out. By being on site and planning in person, we can talk through the migration to make sure no details are missed.