San Diego Computer Consulting knows that one size does not fit all. In fact, all our customers have an individualized IT service plan that is designed specifically for their company to meet their specific requirements and budget. We take great pride in our ability design customized plans to meet the individuality of each company we work with. Each service plan has different components to match each of our customer’s specific IT solutions.
FOR INTERMITTENT IT NEEDS
Features:
-Monthly hours for on-site/remote technical staff.
-Hours can be pooled and rolled forward.
-Priority/emergency support included.
-Extra time is billed as needed.
-Priority/emergency support included.
This plan is an hours-based plan. We sell service hours based on a needs assessment. The pre-paid hours are sold at a discounted rate and are allotted in monthly blocks. Hours are used for remote and onsite IT Support. Hours can be used for projects, support, maintenance, and wiring. This plan is typically used for a customer that has most IT services already covered, but needs extra service for a variety of reasons. This is commonly used for firms that have IT services out of another office - typically in another city. San Diego Computer Consulting® is brought on for support of a branch office in San Diego. We provide on-site and hands-on support when IT issues arise. This type of support is also good for projects and planning of IT upgrades and modifications. Hours are banked and can be used for new implementations.
FOR MEDIUM SIZE FIRMS
Features:
-Regular Scheduled On-Premise Support.
-Unlimited Remote Support.
-Flat Rate Costs.
-Cross-Trained Staff Members so there is no lapse in coverage.
-Priority/emergency support included.
This is a very popular plan with our business. Under this plan, we offer a flat rate service plan based on the number of computers and servers that you have. With this plan, depending on your size, we assign a regular technician at typically one day per week or every other week where we will be onsite. Onsite scheduling depends on the IT needs and requirements that the company/firm has. Under this plan, we provide unlimited remote support and a pre-determined number of hours in which our technician goes to your office and does maintenance and preventative support. Also, while on premise, we handle any lower priority IT support pieces that need to be addressed. This plan typically includes an unlimited server and network support feature. There is never any chargers for after hours or weekend rates. We do not charge any emergency fees.
FOR LARGER FIRMS
Features:
-Flat Rate Costs.
-Unlimited Remote Support.
-CTO/CIO Services.
-Multiple Weekday, Scheduled On-Premise Support.
-Priority/emergency support included.
This plan is typically for larger firms where San Diego Computer Consulting® becomes the IT Department for the company/firm we are supporting. This plan typically involves SDCC having a dedicated technician who is onsite more than one day per week. Under this plan, we do all technology implementations and cover all IT support for our customers. Under this plan, San Diego Computer Consulting® takes on the role of the IT Department including CTO and CIO services.
FOR SMALL/MIDSIZE FIRMS
Features:
-Designed to keep costs relatively flat and predictable.
-Monthly hours for on-site technical staff.
-Hours can be pooled and rolled forward.
-Typically has unlimited remote support.
-Priority/emergency support included.
This plan is the most common plan that we offer. Under this plan, we provide a monthly hours/remote support service that covers your firm for both maintenance and support. With this plan, we come up with an agreed-upon amount of support hours that are discounted under a monthly contract. The hours are typically pooled and can be rolled forward so extra time can be allotted for projects and new equipment implementations.
Hybrid-Managed Service Plans are designed to help firms keep costs relatively flat and manageable. Pooled hours are used for support and overages are only charged when all banked time is exhausted.
Providing scheduled IT service maintenance ensures UPTIME. Server and workstation crashes are always untimely, creating a loss of productivity and money. By providing monthly maintenance, our technicians are verifying all services:
San Diego Computer Consulting® is a contract and preventative maintenance firm. We schedule work hours each month to do maintenance and make sure that your computers, network, and servers are all in the best of operational health. Our customers receive great service because we are able to catch problems well before they cause an outage. With contract IT service, our technicians come on site to review all systems and make sure that your computing practices are working most efficiently for you.
You can depend on our certified and knowledgeable staff. Although we assign a primary support person for all our clients, you will never need to depend on just one staff member. Our Online Ticketing System provides us access to your history of services, work orders, network configuration, and hardware so that all of our staff can provide quick service and troubleshooting.
We can provide special/private support and services for your CEO and C-level executive needs, special projects, and ongoing support.
San Diego Computer Consulting® takes pride in our Flat-Rate Managed IT Service plans!! We will provide flat-rate services with a dedicated manager on your account to make sure costs come within budget. For firms with a large number of workstations and servers, a per network device flat rate plan may work best for you to bring costs down!
We have you covered! We provide support on all your networks! With our remote support tools and monitoring agents, we can help all users in each of your offices!
Want a predictable plan that fits in a budget? Flat-Rate IT Services may be for you. With San Diego Computer Consulting’s Manage Services, we can help you flatten out your IT costs with a plan that covers all your IT Maintenance needs. Plans cover Help Desk, Onsite Service, and cover upgrades and planned projects.
With Managed Services by San Diego Computer Consulting® we cover all your IT Services with the help of our monitoring software. Our monitoring agent goes on all servers and workstations. This software agent reviews the health of all computers and allows us to be proactive to see potential problems long before they cause trouble.
San Diego Computer Consulting® provides secondary IT Backup service for many companies that have in-house IT. San Diego Computer Consulting® can provide secondary and stand-by IT service for your company. We can provide backup service for your staff members who are away from the office for any type of leave – including weekend service. We are also available as a secondary IT service to provide an outside perspective and a second set of eyes for IT efficiency for your company.
San Diego Computer Consulting® can provide special CEO/Manager IT Services. Oftentimes CEO’s, Managers, or others in a company need private, personal IT services separate from the in-house service. SDCC can provide this specialized service. We do a number of individualized solutions to fit the EXACT needs of the CEO, Owner, or Manager. With our experience and support team, we can provide a very personal and specialized solution for a CEO or Management.
SDCC has vast experience with special installations and server projects. Because of our experience and our willingness to work off hours, many companies hire us for very specialized projects. San Diego Computer Consulting® has a wide range of wisdom and experience that can help you have timely success in carrying out your IT projects. We can work with your current IT staff if necessary to help provide confidence with any large IT installation or upgrade.
Throughout our website, you will see that SDCC provides expert consulting on email solutions. More than ever, business do all correspondence electronically and need the most RELIABLE email solutions that synchronize all information on all your workstations, laptops, phones, and other portable devices. San Diego Computer Consulting® provides the best solutions via Microsoft Exchange Server and Outlook to all your devices seamlessly. We can migrate your email service over without any downtime.
San Diego Computer Consulting® provides low cost leased server solutions that are hosted. All staff will be able to access your server and all office data remotely from anywhere. This service is provided at very high speeds, allowing remote work to be almost as fast as working on an office-based server. We provide this solution at very competitive rates and a low cost entry fee.
